Frequently Asked Questions
Orders
Can I edit my order?
Can I edit my order?
In-Stock Items: In-stock selections can be edited up until tracking is issued. Once tracking is issued your order can't be changed. Contact Us for assistance with order edits.
Preorder Items: Preorder size & color selections can be edited while the preorder window is still live. Preorders can't be canceled; all sales are final regardless of game or tournament outcomes.
Can I cancel my order?
Can I cancel my order?
In-Stock Items: In-stock selections can be canceled up until tracking is issued. Once tracking is issued, your order has shipped and can't be canceled. Contact Us for assistance with order cancellation and see our Returns Portal for return & exchange options.
Preorder Items: Preorder items can't be canceled; all sales are final regardless of game or tournament outcomes.
What if there's a problem with my order?
What if there's a problem with my order?
Use our Returns Portal to report the issue and choose your preferred resolution option or Contact Us for assistance.
I didn't receive all of my order?
I didn't receive all of my order?
Preorder items ship separately from in-stock items. Preorder and in-stock items placed on the same order will arrive in separate shipments.
Need to report an issue with your order? Contact Us for assistance.
Products
How do preorders work?
How do preorders work?
Preorder items are printed in one batch after the order window closes.
Every preorder product has a limited order window with the deadline posted on the product's page.
We collect all orders during the window. We don't print or ship anything until it closes.
After the window closes, allow 7-10 business days (about two weeks) for printing and shipping. Those days are counted from the deadline, not from the day you ordered.
I missed a preorder deadline. Can I still purchase the product?
I missed a preorder deadline. Can I still purchase the product?
We're unable to take additional orders for an item once the preorder window has closed.
The product I want is out of stock. Is it coming back?
The product I want is out of stock. Is it coming back?
If the item you're looking for is out of stock in your size and/or color, sign up for a Back in Stock notification on the product's page. Your interest counts in whether we'll make more and you'll be the first to know when we do!
If you don't see the option to sign up for Back in Stock notifications on a product's page, it means that the item is going away and a new colorway or design is on the way!
Where can I find JNJ Apparel products?
Where can I find JNJ Apparel products?
Find us online, at our brick and mortar JNJ Apparel retail store in Downtown Tuscaloosa, AL and at select retailers across the Southeast.
Returns & Exchanges
What is your return policy?
What is your return policy?
In-Stock Items: Returns and exchanges (where available) are accepted for In-Stock items within 30 days of delivery. Visit our Returns Portal to initiate view return & exchange options.
Preorder Items: All sales final. Returns and exchanges are not accepted for preorder items unless defective. Please Contact Us to report an issue with a preorder item.
Sale and Clearance Items: All sales final. Sale and clearance items are not eligible for return or exchange.
How do I initiate a return or exchange?
How do I initiate a return or exchange?
Visit our Returns Portal to start a return or exchange.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Allow 3-5 business days after your return or exchange has been delivered to our Northport, AL warehouse for processing.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
All items ship via USPS with tracking from our production warehouse in Northport, AL 35473.
In-Stock Items: Allow 2-3 business days for your order to ship after placement.
Preorder Items: Allow 7-10 business days (around 2 weeks) after the Preorder window closes for printing and shipping. Note: the printing/shipping starts after the Preorder ends; not on the date that your order is placed.
Do you offer in-store pickup?
Do you offer in-store pickup?
In-store pickup from our downtown Tuscaloosa retail store is not available for online orders. All online orders ship directly from our warehouse in Northport, AL to you.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Your shipping address can be edited until tracking is issued. Once tracking is issued, your order is shipped and the address can no longer be changed. Contact Us to edit your shipping address.
Do you offer expedited shipping?
Do you offer expedited shipping?
Expedited shipping isn't available. All orders ship with tracking via USPS.
