Frequently Asked Questions
When will my order ship?
Quick Ship Products
Quick Ship products are in-stock and ship fast! Orders placed before 1 PM CT M-F ship within 24 hours.
Presale Products
Presale products ship 7-10 business days after the presale ends. Presale items have a PRESALE label and a countdown timer showing how much time is left to order. Once the presale is over, we print and ship all of the orders for that product at once. If you order a Presale shirt, it will ship 7-10 days after the sale closes, regardless of the date that you order!
I missed the deadline for a presale shirt and I don't see it on the site anymore. Is it too late to order?
When the presale countdown for a shirt hits 0:00, it disappears from the site and the window to order is closed.
I placed an order with multiple items. Will they ship together or separately?
All Quick Ship items are in-stock and ship together within 24 hours on weekdays. All Presale products are made to order and ship separately. You'll receive them in a second shipment 7-10 days after the presale order window ends.
Can I change the size, color, or quantity of items on my order?
Presale Items
We're able to change the quantity, size, and color of presale items while the presale is still live. We're unable to make changes to your order once the presale deadline has passed and you no longer see the product with the countdown timer on our site.
Quick Ship Items
We're able to change the quantity, size, and color of Quick Ship items up until the order ships. Once your order has a tracking number, we're unable to change the address. Quick Ship orders ship fast. We'll do our very best to accommodate order change requests for Quick Ship items but are not guaranteed to be able to intercept your order before our shipping team fulfills it!
Contact us using the form below to request size, color, and quantity changes.
Can I change the shipping address on my order?
We're able to change the shipping address for your order until tracking has been assigned. Once your order has a tracking number, we're unable to change the address.
Quick Ship orders ship fast. We'll do our very best to accommodate shipping address change requests for Quick Ship items but are not guaranteed to be able to intercept your order before our shipping team fulfills it!